We CAN HANDLE 14,000 CALLS PER day.
Clear Point Claims provides call center support to our clients 24 hours a day, 7 days a week. Our centralized call center routes the call/claim assignment to our local CPC branch or client office. Through the use of technology, Clear Point Claims has redundant call capability among all of our offices should one office be effected by an unexpected loss of usage. Our call center has client specific training and dedicated staff to provide the service you deserve.
Benefits of Clear Point Claims Call Center:
- 24/7 Call Center service
- Scalable response for catastrophic events
- Redundant Call Center Operations across multiple geographic locations (All of our geographic locations can serve as Call Center locations- continued operations on national scale)
- Quality control
- Client specific reporting (ACD/data interchange/time frames/abandonment %/recorded statements/etc.)
Photo used with permission: Anders Knudsen