OUR MISSION
Clear Point Claims realizes that automobile insurance carriers face a variety of claims challenges that span from seasonal spikes in claim volume to the everyday staffing issues in their claims processing centers. Clear Point Claims has the flexibility to provide a range of services that encompass a complete out-sourced model, overflow claims handling and temporary staffing solutions. Clear Point Claims enables our client partners the option of having an overflow alternative which provides a variable cost model when faced with unexpected service disruptions or unexpected policy growth in a geographic region. Clear Point Claims understands the complexities of multi-state jurisdictions, and as such, continues to monitor state-specific claims processing requirements.
OUR AUTO SERVICE PORTFOLIO
Our automobile claims property damage portfolio includes:
- Complete Third Party Administration (TPA) services
- Temporary adjuster staffing
- First Notice of Loss (FNOL) call center services
- Initial contact with all parties
- Recorded statements
- Liability determination and coverage application
- Contributory negligence
- At-Fault
- No-Fault
- Rental car assignment and control for all parties
- Repair assignment
- Network
- Preferred vendors
- Insured/Claimant choice
- Complete file submission with time stamped correspondence, coverage analysis, supporting documentation and settlement recommendation
- Coordination with other involved carriers on settlements (subrogation concerns)
- Salvage protocol
- Expedite vehicle assignment to approved salvage yards for storage cost minimization
- Determine storage costs and remediation strategies
- Removal and chain of custody for personal items
- Salvage retention for insured or claimant
- Estimate review and confirmation of repair costs
- Assessment of repair parts (OEM, used, aftermarket)
- Reserve recommendation
BODILY INJURY SERVICES
For automobile claims that include bodily injury, our service portfolio includes:
- Field assignments for property damage and initial contact with med pay/bodily injury claimants
- Recorded statements with injured parties
- Liability determination
- Plan of action for injury remediation and property damage
- HIPPA compliant documentation
- Determine extent of bodily injury
- Reserve recommendation
- Supporting Documentation for bodily injury
- Settlement recommendation
- Secure appropriate releases
- Closing correspondence/settlement