Clear Point Claims realizes that automobile insurance carriers face a variety of claims challenges that span from seasonal spikes in claim volume to the everyday staffing issues in their claims processing centers.   Clear Point Claims has the flexibility to provide a range of services that encompass a complete out-sourced model, overflow claims handling and temporary staffing solutions. Clear Point Claims enables our client partners the option of having an overflow alternative which provides a variable cost model when faced with unexpected service disruptions or unexpected policy growth in a geographic region. Clear Point Claims understands the complexities of multi-state jurisdictions, and as such, continues to monitor state-specific claims processing requirements.


Our automobile claims property damage portfolio includes:

  • Complete Third Party Administration (TPA) services
  • Temporary adjuster staffing
  • First Notice of Loss (FNOL) call center services
  • Initial contact with all parties
  • Recorded statements
  • Liability determination and coverage application
    • Contributory negligence
    • At-Fault
    • No-Fault
    • Rental car assignment and control for all parties
  • Repair assignment
    • Network
    • Preferred vendors
    • Insured/Claimant choice

  • Complete file submission with time stamped correspondence, coverage analysis, supporting documentation and settlement recommendation
  • Coordination with other involved carriers on settlements (subrogation concerns)
  • Salvage protocol
    • Expedite vehicle assignment to approved salvage yards for storage cost minimization
    • Determine storage costs and remediation strategies
    • Removal and chain of custody for personal items
    • Salvage retention for insured or claimant
  • Estimate review and confirmation of repair costs
    • Assessment of repair parts (OEM, used, aftermarket)
    •  Reserve recommendation


For automobile claims that include bodily injury, our service portfolio includes:

  • Field assignments for property damage and initial contact with med pay/bodily injury claimants
  • Recorded statements with injured parties
  • Liability determination
  • Plan of action for injury remediation and property damage
  • HIPPA compliant documentation
  • Determine extent of bodily injury
  • Reserve recommendation
  • Supporting Documentation for bodily injury
  • Settlement recommendation
  • Secure appropriate releases
  • Closing correspondence/settlement